FAQ - YOUR QUESTIONS ANSWERED
FREQUENTLY ASKED QUESTIONS
WHY THE BARNEY BED?
The Barney Bed was created for our beloved Samoyed called Barney in 2019. We were dissatisfied with the lack of good quality, supportive dog beds that were also insta-worthy and practical to clean. We set out to create and design a dog bed that ticked all the boxes! A bed that is…
- Supportive to ageing joints
- Chin Rests for furry chins to rest on
- Easy to clean
- Long lasting
- Super comfy
- No assembly required
- Fits in with home interior
- The cover had to be EASY to remove and wash because we didn’t ever want to contemplate throwing out a dirty dog bed again.
Answers to common questions are below, if you don't find an answer, you can also contact us in the following ways:
- the fastest way is to use our chat system (in the bottom right corner of the screen)
- second fastest is to email us firstname.lastname@example.org
- If you need to call us on our number in the UK is +44 203 984 5349 (please be aware that we are not always immediately available to answer calls)
WHAT IS THE BED MADE FROM?
Bolsters: Made from superior memory foam for comfortable chin rests.
Base mattress: is made up of a structural foam base topped with a layer of superior memory foam that adapts to your dog’s body without sinking.
Each memory foam piece is individually encased in a water and dust mite resistant lining to keep them clean and fresh from /dirt/poo/vomit and other delicious things your dog chooses to bring to his bed.
CAN I WASH THE BARNEY BED?
Yes! We designed the Barney Bed with practicality in mind. Let's face it, hygiene is not high on our dog’s list of priorities and the bed is often the place where our dogs enjoy eating their snacks or often the place they like to wipe the day off their paws. The Barney Bed unzips like a dream with the YKK zipper and is totally machine washable. Wash at a medium temperature with a mild detergent and hang to dry. Do not wash the foam inserts. They are protected inside water resistant lining. Simply wipe them with a wet cloth and detergent. Here's a video on how to wash the Barney Bed Covers
IS THE COVER WATER PROOF?
WHY MEMORY FOAM BOLSTERS?
Dogs love propping their chins up while resting. It allows them to keep an eye on things while resting ;) The bolsters are the perfect height for your dog to do that comfortably. The memory foam is soft but strong. Adaptable but won’t sink. It literally cushions your dog’s chin, giving your lap a run for its money.
ARE THERE ANY OTHER COLOURS?
The Barney Bed is only sold in the neutral grey, More colours will be available to purchase in the UK as additional covers very soon.
IS THE BARNEY BED WATERPROOF?
The Barney Bed is not waterproof. The inner lining is water resistant only.
This protects the inner memory foam from dirt and liquids if they are in small amounts and cleaned quickly. Prolonged exposure to moisture such as pee, may not be blocked by the water resistant lining. Waterproof inner lining kits will soon be available to purchase to fit to your memory foam inserts. This kit will make your Barney Bed 100% waterproof. Perfect for dogs who may suffer from incontinence.
I JUST RECEIVED THE BED, WHY IS IT FLAT?
It is totally normal for your Barney Bed to be flat when you first open it up. Please allow 4 days for it to fully plump up and look like photos online. Your dog can use it right away and it will not affect the inflation process.
CAN I RETURN ONCE OPENED?
Barney Bed does not accept returns if the bed has been opened due to the fact that once it expands it cannot be recompressed or it will destroy the stitching and due to health regulations. If you are still in doubt about the size and have received your delivery, please do not open the bed and contact our team at email@example.com we can arrange a returns long as the bed is still vacuum sealed.
IS THERE A NON-SKID BASE?
Yes the Barney Bed has a non-skid base and it quite heavy for a dog to move. This means the Barney Bed will never slip or move when your dog steps into the bed to rest. This is crucial for dogs who suffer from joint pain.
IS THE BARNEY BED INDESTRUCTIBLE?
No, the Barney Bed is not indestructible. As you may know, dogs can chew through wood if they really want to. However we rarely hear of dogs destroying their Barney Bed due to the following reasons:
- It is too heavy for dogs to latch onto and lift around. (Unlike those light fluffy dog beds which always end up in disaster)
- The side Chin Rests are too wide and solid for dogs to latch on and rip apart
If your dog hasn’t chewed your sofa, the Barney Bed will be safe.
DO YOU OFFER A WARRANTY?
We offer a 12 month warranty on the Barney Bed cover against manufacturing defects only. We offer a 3 year warranty against memory foam sagging. We do not cover any damages due to rough dog use which includes but not limited to: Excessive scratching, biting, chewing, digging.
CAN THE BARNEY BED BE VACUUMED?
CAN THE MEMORY FOAM BE WASHED?
No we strongly advise against washing the memory foam. Simply wash the outer grey cover and wipe down the inner linings with a cloth and detergent.
CAN I BLEACH THE COVER?
No. Please only wash your Barney Bed cover on a warm machine wash with mild detergent and hang to dry. The cover dries super quickly within two hours.
CAN I TUMBLE DRY THE COVER?
No. Please only and hang to dry inside out. The cover dries super quickly within two hours.
WILL MY DOG OVERHEAT?
We designed the Barney Bed to allow air flow around your dog’s body. This was achieved by creating a base that supports your dogs body weight and does not sink with it.
HOW LONG WILL MY ORDER TAKE?
All covers and beds are dispatched from our UK warehouse within 1 business day.
Shipping to UK
Delivery will be within two business days
Shipping to European countries
Delivery will be within 2-5 days
To be eligible for a return, your item must be unused and the inner plastic sleeve unopened. We must be informed of your request to return within 14 days of delivery.
We allow exchanges for a different size or refunds if the inner plastic sleeve is unopened however you must arrange shipping back to us at your cost.
Contact us at firstname.lastname@example.org if you would like to return or exchange your item.
The item must be in perfect condition and the inner plastic sleeve unopened for a refund to be granted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the item is in perfect condition we will process your refund to your original method of payment. Covers may be returned for an exchange or refund within 14 days of receiving your delivery. Please contact us within 14 days on email@example.com if you would like to create a return. Please note we only accept unused covers. Covers with dog hair will not be accepted for a return. Please allow 7 working days for your refund to show up on your statement.
Faulty items will be replaced or refunded within 30 days of receipt. Please contact us at firstname.lastname@example.org if your item is faulty within 30 days of delivery.
TERMS AND CONDITIONS
Barney Bed will not be liable for any damages caused by dog rough use which includes but not limited to: Extreme scratching, biting, chewing, digging.
Barney Bed will not be responsible for any missing parcels from your nominated address if there is proof of delivery it was delivered to the correct address.
All our deliveries are carried out with a proof of delivery image and scan. Barney Bed must be informed of any defects as soon as possible. Barney Bed will replace the faulty item if it is a manufacturing defect.
HOW DO I CONTACT BARNEY BED?
If your question hasn't been answered on our website or on this page then there are a few ways you can contact us:
The fastest way is to use our chat system (in the bottom right corner of the screen) - second fastest is to email us email@example.com
If you need to call us on our number in the UK is +44 203 984 5349 (please be aware that we are not always immediately available to answer calls)